William Zelesny

Stevens Institute of Technology

2009 - 2015

Masters of Science in Information Systems - Project Management Today's information intensive and complex business environment requires professionals with both applied IT experience and management insights. To balance the more technical bachelors degree in Computer Science, I completed this Masters to further improve leadership and managerial abilities. Hoboken, New Jersey, USA

Stevens Institute of Technology

2003 - 2007

Bachelors of Science in Computer Science The foundation of my education, studies began early with four computer science courses in the freshman year alone. Always believing not in learning individual languages but rather building the complex thinking and problem solving skills needed to accomplish a goal. Senior year consisted of a full year course, Senior Design where as a team my group and I built a new class scheduling web application which is still used today. Hoboken, New Jersey, USA

JPMorgan Chase

April 2022 - Present

Vice President - Software Engineer Developing solutions to allow for the rapid deployment of infrastructure and applications within AWS utilizing CI/CD pipelines. Clinton, New Jersey, USA | https://www.chase.com

PNC Financial Services

October 2018 - April 2022

Senior Technology Engineer Developing solutions to allow teams to rapidly deploy infrastructure and their applications utilizing CI/CD pipelines. Establishing Ansible roles to automatically deploy required monitoring through service discovery. Investigating alternative solutions to monitoring container infrastructure as well as efficiently observing the applications running there. Performing SRE engagements focusing on establishing and enabling drift management methodologies with application teams. Columbus, Ohio, USA | https://www.pnc.com

PNC Financial Services

February 2014 - October 2018

Lead Software Engineer (Java Performance) Architect leading the design and implementation of Dynatrace DCRUM (Data Center Real User Monitoring). Instrumenting business critical branch applications to provide real user experience monitoring and quick fault domain isolation across the various application tiers. Managing the IBM ITCAM Synthetic Monitoring infrastructure, I was also tasked with migrating event logic from IBM Omnibus to BMC BPPM. Writing of custom scripts in shell and python in order to manipulate the data that would be mapped to tokens as well as provide additional functionality not found within the applications. During critical events, I have provided fault domain and deep dive analysis using the various Application Performance Monitoring toolsets we have at our disposal. Columbus, Ohio, USA | https://www.pnc.com

Verizon Wireless

July 2011 - February 2014

Senior Information Analyst SME for Real User Monitoring toolsets such as Dynatrace Gomez Synthetic Monitoring, DCRUM (Data Center Real User Monitoring) and CA CEM (Customer Experience Monitoring). Technical Lead implementing CA CEM (integrated with Wily Introscope/NetQOS) across 20+ business critical applications. Worked alongside application teams and the business to develop business transactions and dashboards that provide a focus on improving application performance. Bedminster, NJ, USA | https://www.verizonwireless.com

Merck/Schering-Plough

January 2008 - July 2011

IT Associate Analyst At the start of my career, I had the opportunity to join Schering-Plough's leadership rotational program. This program gave me exposure to various departments within Information Technology such as Messaging, Collaboration, Workstation Engineering, Client Computing Services and Data Storage and Backup. During the early stages of the merger with Merck I had the chance to take a position with the Enterprise Monitoring Services team. This is where I learned not only the skills needed to excel within the Application Performance Monitoring space but also that I greatly enjoyed working in this area. I designed and implemented architectural changes to the Dynatrace DCRUM monitoring solution and worked with application teams regularly showing how APM benefited the company. Whitehouse Station, NJ, USA | https://www.merck.com